Client trust, industry reputation and speaking feedback.

You are incredible. Out of all the contractors I have worked with, you are by far the most genuine and lovely. The random calls from my staff, random texts and PMs from me — you always make time for us and you do it selflessly. You are one of a kind. I genuinely appreciate all you are and all you do.

Met Matt on Best Practice forum. He had great answers regarding my problems/issues with Best Practice. Needed to have new server, discussed with him - I was able get a great deal for my Dell server. To install / commission change over to new server, he came all the way from Queensland to Shepparton, Victoria. He finished all commissioning work in 2 days, with no down time. In 5 years since commissioning the new server he continues to offer great IT support, always available and promptly fixing issues. This entire period there was no time loss due to server down time in this seven day per week medical practice. His fees are very reasonable. Quality of support has no match. I would very strongly recommend him for any IT work. His contract is so open you can walk away any time you want. I wish him all the best.

I first met Matt in 2012 when I opened my first practice. Matt was amazing. In three days he set up my computer hardware, organised the installation of Best Practice and then gave all of us training about how to get things running. I think I got a weeks worth of work in three days. It was very practical and much needed advice.
I have subsequently had him visit to give us a practice check-up. He gave me valuable insight into the performance of our administration team. Once again his breadth of experience and knowledge was of great benefit to me as a practice owner.
His knowledge of the working of Best Practice is really second to none in Australia.
Matt has run multiple practices as a practice manager and practice owner. He can see things from the perspective of the owner and manager.
If you need help setting up a practice or providing some training or auditing of your administration team I couldn't recommend him highly enough.

The only downside is that he is a Queenslander ;)

Matt Gilchrist has been our practice management consultant, bookkeeper and general “practice fixer” for over the past 12 months.

Matt has what I consider to be unique skills in general practice management which combine his business management background, an intimate knowledge of practice software and his experience both as a practice manager and owner. Matt has helped me gain much better control by making our systems more robust and accountable. As the person ultimately responsible for the practice (and it’s bills) this has given me a lot of confidence. Problems which would have been difficult and time consuming for our staff to manage have been dealt with easily, effectively and very promptly by Matt. He’s a “straight shooter” and doesn’t take “that’s the way we usually do it” for an answer, allowing us to optimise our processes and anticipate problems before they are realised. This has allowed us to operate a better and more efficient general practice.

Matt is also very reliable and has been keen to be involved in meetings, always responding quickly and reliably to requests. General practice is at the end of the day a small business, but it’s a rarity to find people who have a background primarily in business management directly involved. Matt provides us with a business “edge” to our practice, allowing us more time to concentrate on what we’re good at which is patient care. His skills really help to “plug the gap” between were our accountant ends and our practice manager begins.

We’re looking forward to continuing our association with Matt Gilchrist into the future. He’s now an invaluable member of our practice.

We had Matt replace our entire computer system two years ago and they have been great. We have found Matt to be extremely helpful in that time. It is never too much trouble for him to talk me through a problem or arrive on premises to ensure our computer issues are resolved. Luckily, our practice has never had to revert to paper based operations, thanks to Matt.

I have been very happy with the help of IT4Doctors with the setup of my small rural practice. Matt Gilchrist’s knowledge of both IT systems in general practice as well as all aspects of practice management is excellent. Matt has been extremely helpful during this time, always happy to answer immediate questions, not restricted to business hours. The amount of help I received was beyond the call of duty. I would recommend IT4Doctors to any general practice that would like someone with extensive and specific knowledge of general practice IT systems as well as general IT systems.

Goondir Health Services engaged IT4Doctors in late 2014 to review clinic operations provided at each of its sites. The review objective was to establish if Goondir was achieving maximum health outputs and income generation and if not, advise how more efficient and effective management of its resources could achieve the objective without effecting best practice health care. This activity was undertaken in a relatively short timeframe, with agreed issues and recommendations for remedial actions being implemented by Goondir.

I have had the privilege of working alongside Matt Gilchrist in the Practice Managers Network for many years, and his contribution to the Australian general practice community is genuinely difficult to overstate. As one of our long-standing moderators, Matt brought something that is rare in any volunteer role: consistent expertise, calm authority, and an unfailing willingness to share his knowledge. In a community of more than 15,000 practice managers navigating complex and rapidly changing challenges, that contribution mattered enormously. Members could rely on Matt's responses to be accurate, considered, and practical. He never talked down to anyone, but he never allowed misinformation to go unchallenged. That combination earned him enormous respect across the network. What sets Matt apart, however, is what he did when the stakes were at their highest. When COVID-19 disrupted supply chains and GP practices across Australia were struggling to obtain hand sanitiser, Matt did not wait for someone else to solve the problem. As an integral member of a three-person team, he helped coordinate the manufacture and distribution of hand sanitiser to clinics nationwide. At a time when frontline healthcare services desperately needed support, this initiative made a tangible difference to practices, healthcare workers, and patients across the country. Matt's contribution has always been voluntary. No obligation, no remuneration, simply a professional who genuinely cares about the sector and the people within it. I commend Matt without hesitation, and with great gratitude.

I have known Matt in the medical industry for more than 7 years. Although we have never worked together commercially, I have seen him help and answer thousands of industry-related questions over that time. His knowledge spans technology, software, practice operations, recommendations, and government legislation. Healthcare regulations and Medicare requirements change frequently, yet Matt consistently stays up to date and shares accurate, practical advice with those seeking guidance. In all the years I have known him, I cannot recall a single instance where he provided incorrect advice. I have personally learned a great deal about the medical industry from Matt. Based on his ability to quickly understand complex environments, I am confident that regardless of the industry he works in, he will grasp the fundamentals, identify the key challenges, and provide appropriate, well-considered solutions.

I have known Matt for many years and have always found him to be a trusted source of thoughtful, accurate, and practical advice. His guidance is consistently well considered and highly valued.

I have not had the pleasure of meeting you face to face, however could always rely on your knowledge and shared information through the Practice Managers Facebook site. I always think of you as the oracle of GP practice IT. I wish you success in your new venture, but so miss you in the PM space.

Matt has helped me out any time I have needed it to keep updated in practice management. I am an advanced practice nurse and have been working between both management and nursing. Work life gets very busy when you are doing both and if I needed to know anything in a hurry, Matt was always there to help. Thanks so much Matt for everything you have accomplished and shared.

Matt, your sage advice and solutions focus has helped keep our practice up and running. Your feedback on this forum has helped countless practices and your help over private DMs has revolutionised our billing procedures and saved my bacon more than once. If you need a highly experienced, humble, order of Australia magnitude leader - Matt is your guy.

I have known Matt Gilchrist for more than 20 years in the medical industry and have always found him knowledgeable, approachable and willing to help others. Matt was always available to assist and share his expertise, and was often regarded as the guru for healthcare technology and practice management matters. Although he has since moved into other industries, the healthcare community still misses his knowledge and contribution.

Thank you for your down-to-earth support. You were always a great independent resource whenever I had questions about general practice. I really appreciated being able to bounce ideas off you and receive practical, considered advice. Your willingness to help and share your knowledge made a real difference, and I am grateful for the support you provided over the years.

Thank you for your generous expertise and guidance over many years. Matt is full of knowledge, practical solutions and ideas, and has always been willing to help others. His support and advice have been greatly appreciated throughout my career. I look forward to seeing him return to the healthcare industry one day and wish him every success in whatever he does next.

Although I have not had the opportunity to work directly with Matt, I have witnessed firsthand how consistently he supports others through his extensive knowledge of the healthcare industry. Matt has a remarkable ability to navigate complex environments and ever-changing regulatory requirements while providing practical, understandable advice. During my first accreditation process, I reached out to Matt with a question and he was incredibly helpful, taking the time to guide me in the right direction. Beyond his professional expertise, Matt is a genuinely generous person who is always willing to lend a helping hand. I would highly recommend him.

I met Matt six years ago when I became Team Leader at Crows Nest Medical Centre. I had no prior healthcare experience, but Matt was incredibly patient and generous in sharing his knowledge and wisdom from many years working within the industry. He helped me understand and navigate what can be a very complex healthcare environment, and I will always be grateful for that support. Matt is reliable, loyal and highly capable, and I wish him every success in his future endeavours.

Matthew Gilchrist, former Practice Manager, was a leader both within his own practice and nationally through voluntary industry leadership roles across Australia. He possesses a wealth of knowledge in practice management, WHS, Fair Work, compliance, and broader business operations. Matthew was always willing to provide professional advice grounded in relevant policies, procedures, and practical experience. He regularly dedicated his own time to supporting others and demonstrated a genuine passion for helping both individuals and organisations succeed. While Matthew has moved on to new ventures, his contribution and communication are greatly missed. Any organisation fortunate enough to engage him will benefit from his knowledge, leadership, and commitment.

Matt has always been professional, kind and genuinely caring. He took the time to help me professionally when I needed it most, and I will always regard him as one of the most influential mentors in my career. Matt's willingness to share his knowledge, support others and help people succeed embodies the true meaning of paying it forward. I consider him to have been a significant contributor to my own success, and I remain grateful for his guidance and encouragement.

It is great that you have stuck your head in the door. Congrats on your new gig, although selfishly I wish it was in health. Your voice here has been sorely missed.

I was just thinking about you yesterday - thinking I had not seen anything from you in a long time. How bizarre!! Welcome back - looking forward to your wealth of knowledge again.

My gosh Matt was wondering what you have been up to. Have missed your wisdom and advice.

There are not many people whose advice I trust implicitly, but when Matt says something is so, it is so. His advice is always warm without being emotional, direct without being harsh, and practical without being simplistic. I often wish there was an accreditation business run by people like Matt that genuinely helped practices. I would happily stand on street corners telling people how great he is.

I remember asking you to run for Prime Minister some time ago. I still stand by that!

Passionate on topic.

This session was great, it would have been good to have more time with Matt exporting reports to Excel etc.

Well done awesome. Great presenter! Perhaps a session for Practice Managers only.

The entire session was highly informative including the informal demonstration of how to use appointment book and SMS for patient correspondence.

Lots of tips. Excellent. Would make a good book or, better, a DVD.

Excellent stuff. Needed longer time!

Useful fun session.

Very informative - Matt clearly understands BP and good practice management techniques.

Fantastic practical session.

Matt is very knowledgeable and more time with him would benefit everyone.

Very good and thorough information.

More time for Matt!

Fantastic - better talk yet!

Matt is a brilliant speaker/teacher. More time. Best session so far!

Very easy to understand, listens to questions. Speaks honestly.

Very informative.

Would have liked Matt to have more time to further explain with the questions asked. Very knowledgeable and entertaining.

Very interesting - I am not a PM but can apply approaches to my job.

Really enjoyed course, informative and liked Matt’s teaching style.

Great presenter - very generous.

Excellent presentation.

Covered more than advertised. This was great.

Great presenter.

Once again an excellent presentation. However need to physically apply info at work.

Brilliant presenter, easy to understand. BP needs to have regular courses for newer practices to help staff keep up with your short cuts etc. Practices do not always have time to train newer staff and they only know basics.

Very informative. Great fun presentation.