Matt Gilchrist’s KPI for practice personnel
A practical list of useful KPIs for general practice doctors, reception, administration, management and nurses.
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Matt Gilchrist’s KPI for practice personnel
A practical list of useful KPIs for general practice doctors, reception, administration, management and nurses.
Creating Spreadsheets
Google Sheets This will be a quick introduction to using spreadsheets. Spreadsheets are very useful tools for managing changes, or for displaying information. Graphs can be made to display data graphically, and calculations and repetitive processes can be easily achieved using a spreadsheet. To star
What Can I do to protect my system from hackers
Some easy steps to HELP protect your health business I am often asked about what practices can do to HELP protect themselves from RansomWare or other hacking attempts. Some really easy to implement ideas include:- #1 Good password policy, strong passwords unknown to others, changed at weird interval
Online scams cost Australians $489 Million
ACCC has released a report detailing that online scams cost Australians half a billion dollars in 2018. “Total combined losses reported to Scamwatch and other government agencies exceeded $489 million – $149 million more than 2017,” ACCC Deputy Chair Delia Rickard said." WOW, just wow. The ACCC repo
eMail security - what does it all mean?
Email Security There are some basic steps to securing personal information when it comes to email. These include Message encryption email transmission encryption email digital signatures Password protected attachments Normal NON-encrypted email Let's say I go to Paris for a holiday and send back a p
Europe's new privacy legislation GDPR
GDPR - the new 'General Data Protection Regulation' from the EU. The EU has new legislation that comes into effect on May 25 (yes few days time) that is targeting the international social media companies, but is impacting on all companies, all around the world. Essentially, the legislation tries to
Australian Digital Health Agency (ADHA)
I recently found this article online at itnews.com.au (I haven't read much of their content - but it looks up-to-date and across various issues affecting IT in Australia). This article is about a talk by ADHA chief information security officer Anthony Kitzelmann to the Technology in Government confe
Do you trust your staff to do Medicare Lookups?
Medicare Card Lookup Medicare lookup and verification via HPOS is usually available to ALL staff using site PKI certificate in a web browser . This is a common scenario. Medicare have stated that they will no longer be providing Medicare Card verification to practices 'over the phone' from 1 July 20
Privacy Commissioner review of GP Privacy Policies
The Office of the Australian Information Commissioner last week released a report about their recent review of Privacy Policies in Australian GP practices. The report is here >> https://www.oaic.gov.au/privacy-law/assessments/general-practice-clinics-app-1-privacy-policy-assessment Let's look at the
Registrar Case Studies - training for Best Practice
Matt Gilchrist had a registrar write these up once, and has used these case studies in the training of other Registrars. These are all fabricated cases, and are meant to utilise much of the clinical software. Each resultant set of notes should be reviewed for accuracy. Case 1. Mrs Fake Patient, a 30
Surgery Computer Security
Let me start by asking ‘why good computer security is important to clinics?’ We all know that the security of patient health records is very important under the Federal Privacy Act. We get this drummed home at every conference and in the email broadcasts of law firms and insurance companies. Other t
BP Summer Summit
Just back from yet another fun filled Best Practice Summit, this time at the Sunshine Coast. Again I was privileged to be able to speak at this event. This time I had four sessions. Another wonderful conference from my preferred Clinical Software. The entertainment was absolutely amazing yet again.
Pro Tips
Matt’s Best Practice Pro Tips As shown at BP Summer Summit March 2014 Risk Mitigation Limit access based on ROLE eg junior/new reception staff no access to patient clinical record Registrars not have ability to backup database Passwords not known except by user Scan using BDI Write letters outside o