Matt Gilchrist’s KPI for practice personnel
A practical list of useful KPIs for general practice doctors, reception, administration, management and nurses.
Articles and archive
Recovered writing from IT4Doctors and Healthy Business for Doctors.
The aim is to preserve useful thinking, not republish every old WordPress artefact. Older healthcare, Medicare and compliance material should be checked before operational use.
management
Do you trust your staff to do Medicare Lookups?
Medicare Card Lookup Medicare lookup and verification via HPOS is usually available to ALL staff using site PKI certificate in a web browser . This is a common scenario. Medicare have stated that they will no longer be providing Medicare Card verification to practices 'over the phone' from 1 July 20
Surgery Computer Security
Let me start by asking ‘why good computer security is important to clinics?’ We all know that the security of patient health records is very important under the Federal Privacy Act. We get this drummed home at every conference and in the email broadcasts of law firms and insurance companies. Other t