Matt Gilchrist’s KPI for practice personnel
A practical list of useful KPIs for general practice doctors, reception, administration, management and nurses.
Articles
Business lessons and practical experience.
Current writing on leadership, operations, people, systems and the practical work of making organisations function well.
Earlier writing
HBFD & IT4Doctors Archive
Recovered healthcare, practice-management and technology articles. Older Medicare, compliance and software details should be checked before operational use.
management
Do you trust your staff to do Medicare Lookups?
Medicare Card Lookup Medicare lookup and verification via HPOS is usually available to ALL staff using site PKI certificate in a web browser . This is a common scenario. Medicare have stated that they will no longer be providing Medicare Card verification to practices 'over the phone' from 1 July 20
Surgery Computer Security
Let me start by asking ‘why good computer security is important to clinics?’ We all know that the security of patient health records is very important under the Federal Privacy Act. We get this drummed home at every conference and in the email broadcasts of law firms and insurance companies. Other t